Customer Service Training Solutions | Infopro Learning

Take your business to the next level by providing effective customer service training to your employees

Customer Service Training
Solutions We Offer

Client Success

Change Management Program for a Leading Wireless Network Operator

Business Challenges

The client was in the process of revamping its brand to meet the current customer needs. They desired to shield themselves against the following challenges:

• Lack of effective communication, leading to misalignment.
• Change-resistant organizational culture and attitude.
• Lack of executive support and active sponsorship.
• Insufficient resourcing and change management buy-in.
• Failure to keep all stakeholders informed and involved in follow-ups.
• Incorrect planning.
• Evaluating change management efforts.

Solutions

• A comprehensive change management plan was created using Discover, Explore, and Recommended steps.
• The change management process was carried out in three phases: Unfreeze, Change, and Freeze.

Outcomes

• 30% increase in speed to learner competence.
• 38% reduction in the overall training time.

Originally published at https://www.infoprolearning.com on April 5, 2022.